December 25, 2018
I Would Really Like to Have Techie Support!
Maybe you received a new computer, tablet, smartphone, or wireless speaker for Christmas. Maybe you are still trying to get the electronic device you received last Christmas to work properly. You ask Alexa to turn on a light and it plays a song instead.
Over the years more than one retiree has said that he or she really misses the technical help they got at work. Having someone from the IT or the support department install new software, replace an aging computer, or hook you up to the office wireless printer was a perk that ended with your last paycheck. Only when it is gone did you realize how much you depended on it.
For many of us, few things are more irritating and frustrating than sitting in front of a computer staring at something that looks like a virus, having your Roku unable to locate your home wireless network, or discovering your smartphone has a battery life measured in minutes. The joy of getting a new tablet is quickly replaced by the dread of getting it to work: transferring all your files, finding the license numbers for the software, uploading all the apps you have become dependent on.
Wouldn't it be great if the type of technical support you got at work was still readily available. You'd place a call, send a text, or type a quick email and someone magically appeared to take away your pain.
Unfortunately, except for those who read Microsoft manuals for fun, we are pretty much on our own. Yes, there are companies that will help you, for a cost. People from the Geek Squad or Data Doctors can come to your rescue.
Maybe you have a grown son or daughter, or even a grandchild who can work wonders. Youtube has video tutorials that may allow you to solve a problem, and there are online companies that can analyze some of your problems without coming to your home. Of course, if the computer is not working, how do you go online to get help?
There are some retirement communities that have tech-savvy residents who are glad to help someone else solve a problem. Most libraries have computer stations. The people maintaining them can often recommend where to go for help.
So, today's question is, where do you turn for help? What is your go-to solution when you face a technical hurdle? How do you get back in the techie game?
Virtually all of us will face these problems at one time or another. Can you offer us any solace?